1. Bookings & Contract

1. A booking constitutes an offer by the customer to purchase transport services.
2. A binding contract is formed only once a booking has been accepted by us and, where applicable, a deposit has been received.
3. We reserve the right to refuse any booking at our discretion.

2. Prices & Payment

1. All prices are quoted based on information supplied at the time of booking.
2. Prices may be adjusted where journey details change, including but not limited to:

• Additional stops
• Changes in passenger or luggage numbers
• Excessive waiting time
• Route changes requested by the customer

3. A deposit may be required to secure a booking.
4. The remaining balance is payable on the day of travel, unless otherwise agreed in writing.
5. Accepted payment methods include card, contactless, or cash.
6. Failure to pay the balance due may result in the journey being refused or terminated.

3. Cancellations & No-Shows

1. Customer cancellations:
   • Cancellations made with reasonable notice may be eligible for a deposit refund at our discretion.
   • Short-notice cancellations, last-minute cancellations, or no-shows may result in loss of deposit or full charge.
2. No-show definition:
   A no-show occurs where the passenger fails to attend the agreed pickup location within a reasonable time and makes no contact.
3. Driver cancellations:
   If we are unable to fulfil a booking, any monies paid will be refunded in full. Our liability shall not extend beyond this refund.

4. Waiting Time & Delays

1. Pickup times are agreed in advance.
2. A reasonable waiting period is included unless stated otherwise.
3. Excessive waiting time may incur additional charges.
4. We shall not be held liable for delays caused by:
   • Traffic congestion
   • Road closures or accidents
   • Weather conditions
   • Public events
   • Actions of third parties

5. Flights, Ferries & Connections

1. Customers are responsible for providing accurate and complete travel details.
2. We do not guarantee arrival times and are not liable for missed flights, ferries, trains, or other connections, except where required by law.
3. Customers are responsible for allowing sufficient journey time.

6. Passenger Conduct

1. Passengers must behave in a safe, respectful, and lawful manner.
2. We reserve the right to refuse carriage or terminate a journey if:
   • Passenger behaviour is unsafe or abusive
   • There is a risk to the driver, vehicle, or other passengers
3. No refunds will be issued in such circumstances.

7. Vehicle Damage & Cleaning

1. Passengers are liable for any damage caused to the vehicle.
2. Excessive soiling, spillages, or vomiting may result in a cleaning charge.

8. Luggage & Personal Belongings

1. Passengers are responsible for ensuring luggage suitability and quantity.
2. We accept no responsibility for loss or damage to personal items, howsoever caused.
3. Items left in the vehicle are carried at the owner’s risk.

9. Child Seats

1. Child seats are provided by prior arrangement only and subject to availability.
2. Customers remain responsible for confirming suitability and correct use.

10. Force Majeure

1. We shall not be liable for failure or delay in performing services due to events beyond our reasonable control, including but not limited to:
   • Extreme weather
   • Vehicle breakdown
   • Acts of God
   • Industrial action

11. Limitation of Liability

1. Our liability is limited to the value of the journey booked.
2. We shall not be liable for indirect, consequential, or economic loss.
3. Nothing in these Terms excludes liability where prohibited by law.

12. Privacy & Data Protection

1. Personal data is processed in accordance with UK data protection legislation.
2. Information is used solely for booking and service provision purposes.
3. Full details are available below in our Privacy Policy.

13. Governing Law

1. These Terms & Conditions are governed by the laws of Northern Ireland / United Kingdom.
2. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

14. Contact Details

1. Who We Are

NI Airport Transfers provides private-hire and pre-booked transport services in Northern Ireland and to/from airports. For data protection purposes, we are the “data controller” of any personal information you provide to us.

2. Information We Collect

We may collect the following information when you contact us, request a quote, or make a booking:

• Name
• Contact details (email address and/or phone number)
• Pickup and drop-off locations
• Travel date/time and journey details (including flight number where provided)
• Passenger and luggage information
• Messages you send to us (email, WhatsApp, web forms, etc.)
• Payment confirmation information (we do not store full card details)
• Website usage data (see Cookies section)

3. How We Use Your Information

We use your information to:

• Provide quotes and manage bookings
• Contact you about your journey (e.g. updates, changes, queries)
• Provide customer support
• Maintain business records, accounts, and tax compliance
• Improve our website and services
• Prevent fraud and protect our business

4. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

• Contract: to provide the service you request and manage your booking.
• Legitimate interests: to run and protect our business, improve services, and respond to enquiries.
• Legal obligation: to maintain records for tax/accounting and comply with applicable laws.
• Consent: where required for optional marketing (if we ever send marketing, you can opt out at any time).

5. Sharing Your Information

We do not sell your personal information. We may share limited information only where necessary to operate the service, for example with:

• Payment providers (to process payments)
• Website/hosting and email providers (to operate our site and communications)
• Professional advisers (accountants/legal advisers) where required
• Authorities where required by law

6. Data Retention

We retain personal information only as long as necessary for the purposes it was collected, including to meet legal, accounting, or reporting requirements. When no longer needed, information is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have rights including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion (where applicable)
• The right to object to or restrict certain processing
• The right to data portability (in certain circumstances)
• The right to withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us using the details below. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

8. Cookies & Analytics

Our website may use cookies and similar technologies to improve performance, understand site usage, and help us improve your experience. Cookies may include essential cookies and (where enabled) analytics cookies.

You can manage cookies via your browser settings and (if present) our cookie banner/preferences tool.

9. Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. However, no website or electronic storage method is 100% secure.

10. Contact Us